Job Title: Bilingual Technical Support Specialist Reporting to: IT Director Salary Range: $55,000 – $65,000 CAD Location: Mississauga, Ontario, Canada (In office) Number of Openings: 2 Job Type: 1 Full-Time Permanent/ + 1 Full-Time Contract (12 months)   Overview: Are you seeking a dynamic role that keeps you engaged every day? If you're an IT professional looking for a departure from the mundane corporate IT environment, then this opportunity might just be your perfect fit. As a Bilingual Technical Support Specialist, you'll play a crucial role in ensuring seamless IT services and systems for our corporate and field employees. We thrive in a dynamic environment and seek individuals who are quick-thinking, proactive, and possess strong communication skills, integrity, and sound judgment.   Role & Responsibilities: - Deliver exceptional day-to-day hardware and software technical support to our employees across North America. - Identify, analyze, and resolve hardware and software issues promptly. - Conduct hardware and software installations, with a focus on setting up and decommissioning computers for new hires and departures. - Facilitate technical orientation for new employees, ensuring they are proficient in utilizing their computer systems, email, office software, and other equipment. - Maintain and update internal trouble ticketing systems, documentation, and inventory. - Escalate issues to appropriate levels of support when necessary. - Take ownership of the technology experience within your local office, collaborating with management on initiatives to enhance user experiences and promote enthusiasm for our workspace.   Qualifications:   Technical Skills/Abilities: - Proficiency in troubleshooting hardware issues and conducting computer/systems diagnostics. - Basic understanding of networking fundamentals (TCP/IP, Subnetting, DHCP, etc.). - Familiarity with Windows and macOS troubleshooting, including operating systems, settings, and file permissions. - In-depth knowledge of Microsoft Office suite usage and troubleshooting. - Exposure to Office 365 platform and associated applications (OneDrive, Teams, SharePoint, InTune, Azure Active Directory, etc.). - Understanding of Windows Server platform fundamentals (Active Directory, Group Policy, File Access Control Lists, etc.). - Familiarity with MDM fundamentals for macOS/iOS/iPadOS. - Ability to troubleshoot issues within the Adobe Creative Cloud suite. - Industry certifications such as CompTIA, Security+, Microsoft 365, etc.   In addition to Technical Skills, the ideal candidate must possess the following qualities: - 2-3 years of experience in the IT field, preferably in a Retail/field settings. - Bilingual proficiency in French and English. - Confidence in expanding technical knowledge and proposing ideas to enhance user experiences. - Dependability in seeking solutions to challenging issues and delivering results. - Effectiveness in task prioritization and communication of project statuses to both staff and IT teams. - Strong interpersonal skills to build relationships with users and external partners, effectively addressing their concerns. - Attention to detail to ensure accurate completion of tasks, including documentation/inventory updates and timesheet management.   About Match Retail: Match Retail stands as a premier sales, merchandising, and branded retail agency serving major brands across North America. Driven by an unyielding commitment to enhancing brand readiness, Match Retail collaborates with tier-one clients to enhance customer engagement in traditional retail settings, boasting top-tier personnel and industry-leading training to deliver unparalleled execution with precision measurement. Learn more at www.matchretail.com.   We appreciate all applications; however, only candidates meeting the requirements will be contacted for further consideration. Match Retail is an equal opportunity employer, committed to fostering an inclusive environment for all employees.   Match Retail is certified as a Great Place to Work® in Canada, recognized for the high level of trust employees have in their leaders, their pride in their work, and their enjoyment of colleagues. At Match Retail, trust underpins our innovation, agility, resilience, and efficiency, as we firmly believe that our people are our greatest asset, shaping the way we operate.

Match MMG Canada Inc (Public Label) is looking for an Integrated Account Manager. Role Summary: As a Integrated Account Manager, you will manage a portfolio of clients and will develop and manage comprehensive traditional and omni channel strategies. You are digitally savvy and have a solid understanding of online and offline marketing programs. You are an excellent communicator who can take on strategic plans and analytical data. You have excellent account management skills and can deliver performance driven solutions leveraging a wide range of marketing tactics. You enjoy being client facing and can develop a personal and professional rapport with them. General Responsibilities: - Lead client relationships and manage the overall account management process for your assigned accounts. - You will leverage a wide range of proprietary and 3rd party tools to produce data driven deliverables. - Work with clients to develop and implement their Omni channel projects. - Organize and lead client presentation, in person meetings, conferencing call, on site visits etc. - Collaborate with internal and client teams to achieve set goals and objectives. - Deliver monthly reporting of account performance, providing insightful analysis, recommendations and opportunities to meet goals and KPI’s - Proactively manage your clients and anticipate issues and develop solution focused recommendations. - Responsible for ensuring projects/campaigns are executed accurately, effectively and within budget and timelines. - Partner with the clients and quickly understand their business and industry. - Thrilling our customers and partners with in-depth product knowledge and agile servicing strategies - Owning and managing a set of high-potential accounts - Retaining and managing customer accounts with delightful, insightful and strategic servicing - Establish project scope by studying strategic business drivers; discovering and validating business and technical requirements and parameters; obtaining input from subject-matter experts; examining and recommending changes to current business practices - Works with client and internal project teams to ensure timely delivery of projects   Requirements: - Self starter, with the ability to identify and manage day to day priorities. - Experience working in fast paced environment managing multiple clients. - University or College diploma in related field with 5+ years’ experience. - Great Microsoft Office – Word, PowerPoint, Excel skills. - Working knowledge in Paid Search, Display and Remarketing is preferred. - Working knowledge of SEO, Social and Marketing Automation is preferred. - Working knowledge of search or social network marketing and advertising is preferred. - Excellent communication and relationship building skills with a proven track record of success. - A positive personality and enjoy initiating, directing and managing accounts- including the planning, sow creation, budgeting, timelines and marketing activities. - Excellent presentation skills with the ability to present in person/web conferencing. - 5-6 years client-facing experience in Canada - Having supported clients for Brand Marketing, Shopper Marketing, Digital Marketing including Web Development, Digital Campaigns, Social Media strategies - 5 years agency experience and project execution is a must - Clear experience of Agency/Project Management full life-cycle of project delivery - Proven track record of managing multiple clients and building a book of business with revenue retention targets and accurate delivery - Great attitude, and remarkable ability to build rapport in initial conversation and throughout client lifecycle - Professional oral and written communicator - Negotiation skills should be second nature - Ability to work in hyper fast-paced environment - Positive and progressive thinker, even in moments of ambiguity - Superior organization and prioritization skills, along with focused attention to detail   Qualifications and Attributes: - Bachelor's degree required - At least 5 years of relevant experience or equivalent combination of education and work experience in Canada - Bilingual in English and French considered an asset - Demonstrated knowledge and experience omni channel within an agency - Experience managing relationships with clients or vendors - Highly collaborative with strong written and verbal communication skills - Excellent integrated account management skills with a strong ability to prioritize - Familiarity of current technology, trends and best practices in omni marketing - Strong MS Office skills Job Type: Full-time Location – Toronto Salary: $65,000.00-$70,000.00 per year